Q: Do I have to be home to receive my service?
A: Yes, pick a day and time that is most convenient for you or call our 1-877 number to speak with your rep directly and discuss schedule options together. We deliver Monday to Saturday 10:00 am until 7:00 pm, Closed Sundays and all statutory holidays.
Q: What if I go away on holidays?
A: You can use your service credits whenever is most convenient for you within 1 year from the original date of purchase
Q: Do you have a quality control program?
A: Yes, we select products for you just as we select products for our own family. When you fill in your grocery list add a special note or special instruction beside each item. For example: If you want a fruit or vegetable to a specific texture or color, note these requirements on your shopping list. If no note or instruction has been provided, we will call or text you if the product is not to a standard that we ourselves would eat.
Q: Do your shoppers check for expiration dates?
A: Yes, we check all products to ensure the expiration date has not expired.
Q: What if I receive a damaged item or an item I did not order?
A: If an item gets damaged during delivery, we will replace that item at no extra charge to you. If an item is received that you did not order you will be refunded 100% for the cost of that item.
Q: What happens if an item I ordered is out of stock?
A: You can add special instruction on your grocery order form of what to do If an item is out of stock. If no instruction is provided we will attempt to call or text you once from the store.
Q: What if I forgot an item on my list but I desperately need it to create my dinner recipe?
Q: If you forget 1 or 2 items on your list you can send a notification to your rep up to 2 hours prior to your scheduled delivery. Your rep will ensure the items are added to your order without any penalty or extra charges.
Q: Do you deliver on statutory holidays?
A: No, we believe in providing our team with a healthy work life balance. If you are scheduled to receive delivery on a statutory holiday your regional rep will work to coordinate the delivery either the day prior or the day after the holiday, whichever is most convenient for you.
Q: Should I tip my rep?
A: Tips are not required but if you feel you have been provided top quality service, recognition for their hard work is always greatly appreciated as well motivating. Reps receive 100% of all tips so feel free to tip them in cash or with the tip function on the POS terminal at your discretion.
Q: How are your delivery personel screened for my security
A: Your safety is our top priority. We perform criminal background checks on all of our reps.
Q: Are my products insured during transport ?
A: Yes, all of our reps carry commercial delivery insurance on their vehicles which insures your products during transport.
Q: I would like to purchase a service package for my parents, how can I ensure their safety
A: Let's meet ! we have been asked this question many times and we suggest arranging a meeting between you and our rep that will be delivering to your parents. Once you are comfortable with the rep, then lets meet your parents. When everyone is comfortable we will commence our service !
Q: Do you ever leave our product on our doorstep if we are not home upon delivery ?
A: No, with the rising prices of groceries theft is becoming a major concern. Groceries should never be left on a doorstep risking loss of your product and your hard earned money. We offer 1 hour delivery time slots to avoid situations like this so you do not have to wait at home all day for us to deliver.
Q: I like to shop at multiple stores, can you accomodate?
A: Yes ! Example: You can purchase our full order weekly grocery shopping and delivery service for us to do the bulk of your shopping out of your choice of Sobeys or Safeway grocery stores. Purchase a pick up and delivery package so we can pick up your on-line order from M & M Food Market one week and Superstore Click and Collect the next week for specialty items. AND, then purchase a quick shop and delivery package so we can shop for up to 5 items from either the Sobeys or Safeway liquor store. If you need assistance in selecting a service package, please call us. We will help you put together the most affordable group of services tailored to meet your budget and all of your grocery related needs.