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FAQs

Q: Do I have to be home to receive my service?

A: Yes, pick a day and time that is most convenient for you or call our 1-877 number to speak with your rep directly and discuss schedule options together. We deliver Monday to Saturday 9:00 am until 9:00 pm. We are closed every Sunday, all statutory holidays, Dec 24, 25 and 26.

Q: What if I go away on holidays?

A: You can use your service credits whenever is most convenient for you within 1 year from the original date of purchase

Q: Do you have a quality control program?

A: Yes, we ensure your products are loaded safely and transported safely at all times. Most deliveries are made within 30 minutes of leaving the store. If temperatures in the summer reach over 20 degrees, we always place frozen and refrigerated items in coolers.

Q: What if I receive a damaged item or an item I did not order?

A: If an item gets damaged during delivery, we will replace that item at no extra charge to you.

Q: What happens if an item I ordered is out of stock?

A: The store is responsible for picking your items. Ensure to watch your email after you confirm your order as they will email you with any shortages or suggested substitutions. The Grocery Link is unfortunately not responsible for the accuracy of your order placed with the store.

Q: Do you deliver on statutory holidays?

A: No, we believe in providing our team with a healthy work life balance. If you are scheduled to receive delivery on a statutory holiday your regional rep will work to coordinate the delivery either the day prior or the day after the holiday, whichever is most convenient for you.

Q: Should I tip my rep?

A: If you feel you have been provided top quality service, recognition for hard work is always greatly appreciated as well motivating. Reps receive 100% of all tips.

Q: How are your delivery personel screened for my security

A: Your safety is our top priority. We perform criminal background checks on all of our reps prior to their first delivery service for us.

Q: Are my products insured during transport ?

A: Yes we have up to $750.00 in contents insurance for each of our reps.

Q: I would like to purchase a service package for my parents, how can I ensure their safety

A: Let's meet ! We have been asked this question many times and we suggest arranging a meeting between you and our rep that will be delivering to your parents. Once you are comfortable with the rep, then lets meet your parents. When everyone is comfortable we will commence our service ! Check out our non profit program at www.thegrocerylinksociety.com to see if they qualify for our donated and subsidized services.

Q: Do you ever leave our product on our doorstep if we are not home upon delivery ?

A: No, with the rising prices of groceries theft is becoming a major concern. Groceries should never be left on a doorstep risking loss of your product and your hard earned money. We offer 2 hour delivery time slots to avoid situations like this so you do not have to wait at home all day for us to deliver.

Q: I like to shop at multiple stores, can you accomodate?

A: No. We only provide pick up and delivery services out of Superstore Click & Collect locations. Why ? Superstore Click & Collect provides FREE shopping (picking) services to ALL of our non profit program members and are working with us to grow and expand our non profit program. We believe in reciprocal business relationships !