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FAQs

Q: Do I have to be home to receive my service?

A: Yes, pick a day and time that is most convenient for you or call 587-578-4197 number to speak with a member of our team directly and discuss schedule options. We deliver Monday to Friday 9:00 am until 6:00 pm. We are closed on Weekends and all statutory holidays

Q: If I purchase a package of deliveries, when do I have to use them?

A: You can use your delivery credits whenever is most convenient for you, within 1 year from the original date of purchase. Delivery credits expire 1 year after purchase.

Q: Do you have a quality control program?

A: Yes, we ensure your products are loaded safely and transported safely at all times. Most deliveries are made within 30 minutes of leaving the store. If temperatures in the summer reach over 20 degrees, we always place frozen and refrigerated items in coolers.

Q: What happens if an item I ordered is out of stock?

A: The store is responsible for picking your items. Ensure to watch your email after you confirm your order as they will email you with any shortages or suggested substitutions. The Grocery Link is not responsible for the accuracy of your order placed with the store.

Q: Do you deliver on statutory holidays?

A: No, we believe in providing our team with a healthy work life balance and are closed all statutory holidays.

Q: Should I tip my rep?

A: If you feel you have been provided top quality service, recognition for hard work is always greatly appreciated as well motivating. Reps receive 100% of all tips.

Q: How are your delivery personel screened for my security

A: Your safety is our top priority. We perform criminal background checks on all of our reps prior to their first delivery service for us.

Q: Do you ever leave our product on our doorstep if we are not home upon delivery ?

A: While we PREFER not to.... Especially with the rising prices of groceries and theft a major concern, as well as the outside temperatures, possibly damaging the groceries. We will on occasion make an exception if absolutely required. In these instances, the risk of loss or damage becomes the responsibility of the customer.

Q: I like to shop at multiple stores, can you accomodate?

A: Yes. We offer pick up and delivery services from many stores in the Calgary area and can pick up from any store that offers an online shopping experience.
FAQs