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  • All bookings will be delivered within 2 hours from the delivery time chosen.
  • Someone needs to be home to receive delivery or alternative arrangements need to be made
  • The Grocery Link will not be held accountable for the condition of / or missing groceries, if the customer directs us to leave the groceries on the step unattended.
  • Surcharges may apply depending on the information and address details provided at time of booking


The grocery link will take every possible precaution to protect the quality of your groceries during delivery.  However, we are not responsible for the accuracy of your grocery order.   

  • Our drivers are not responsible for verifying items in grocery bags against the grocery receipt.
  • The store is responsibility to ensure the complete order is delivered to our Rep at pick-up .
  • The store is responsible for any product recalls and/or the quality of product at time of  pick up. 
  • If there is an issue with missing or overcharged items you need to call the the store directly. 


Delivery fees are refundable. The delivery fee will not be refunded however, if:

  • our driver arrives at the store to pick up an order and it isn't there.
  • if you cancel less than 4 hours before the pick-up time
  • if no one is home to accept the delivery and we have had to return the groceries to the store
  • if the store declines your payment method on file and our driver is already at the store to pick up the order.